In early 2020 the world, South Africa and our lives were impacted by the pandemic. Our world was impacted greatly and this altered the behaviour of industry bodies and their members and their customers forever.
Customer needs and pains will demand and impact the need for new service offerings, products and operating models to adapt to the new normal. This will subsequently lead to many of your customers' businesses to be impacted negatively or positively, depending on if they are Future-Ready.
Please take the opportunity to give us a better understanding of your needs and also how your customers were challenged in the past 2 years by filling in our customer needs assessment: